Can you expedite the delivery date?
Usually, it takes about 20-25 days for wedding rings and 45 days for engagement rings to be manufactured. Depending on the status of our orders, we can accommodate your request, so please feel free to contact our support team.
Does the diamond come with a certificate of authenticity?
Yes. The center stone of the engagement ring will be accompanied by a diamond certificate issued by
IGI (International Gemological Institute).
Is there a return policy?
Bridal products are uniformly made to order and cannot be returned except for defective merchandise. Each piece will be handcrafted and delivered to you by PRMAL jewelry artisans in Kofu, Japan.
Can you adjust the ring size?
Yes, you can. We can adjust the ring size for the first time free of charge. We also offer various other aftercare support services, so please feel free to contact us.
Can I see the products?
You can try sample rings in person at our showroom in Tokyo. In addition, we hold POPUP events irregularly, where you can see the actual products and receive consultations on site. To stay updated on the latest information, please follow our official social media accounts and subscribe to our newsletter.