After Service Ticket
- All hand-made by artisans in Japan
- Free worldwide express shipping
- Gift wrapping for free
If you would like to order after-sales service, please click here to purchase these options.
In order to verify your information, you will need to enter your shipping information to make a purchase.
1% for the Planet
For every purchase of PRMAL products, 1% of the purchase price will be donated directly to an organization working for forest conservation. Learn more.
- We will send the repaired product back to you in a simple package.
PRMAL's jewels are factory-directed with a commitment to quality and transparency. We connect our customers directly with jewelry factories.
We are committed to delivering the highest quality jewelry at a significantly less profitable price compared to the retail prices of traditional jewelry brands.
By making it easy to incorporate jewelry into your everyday life, we're making it easier for as many customers as possible to get the most out of it. We are convinced that we are able to convey the beauty of jewelry and the passion of our artisans.Learn more about our fair price policy
PRMAL is based in Japan and delivers jewelry by Japanese artisans to the world.
Customs Duty Free Campaign
No surprise. Free delivery to all U.S. states with payment only of the amount shown on the online store. PRMAL will pre-pay the cost of taxes and will ensure that you do not have to pay separately when you receive your merchandise.
|All area||Customers may be responsible for customs duties and taxes. Please contact your local customs office for more information. Please note that we are not responsible for payment of customs duties and taxes.|
You can get in touch with our customer service team.
PRMAL customer service office
Business Hours: 10am - 5pm JST on weekdays
Inquiries received on Saturdays, Sundays, national holidays, year-end and New Year holidays, and other Company holidays will be handled on the next business day or later.