AFTER SERVICE

repair and aftercare services

PRMAL offers repair and after-sales service for our products. We understand that sometimes products are damaged when they are used. In order to ensure the longevity of our products, we will carefully repair each item in our repair workshop.

Cost of repair

Please refer to the following for care and repair details and costs in each case. The cost may vary depending on the condition of the product and may not be available depending on the condition of the product.

Menu Within 1 year of purchase Second year onwards
Ring Resizing (within ±2 sizes) Free (Once) 3,300 JPY
Earrings Post breakage Free (Once) 3,300 JPY
Earrings Missing back (one side) 18K 990 JPY 990 JPY
Earrings Missing back (one side) 10K 550 JPY 550 JPY
Earrings Lost (one side) Price for one side Price for one side
General Chain breakage Free (Once) 2,200 JPY
General Jumpring breakage Free (Once) 1,000 JPY
General Missing melee diamond Free (Once) from 2,000 JPY
General Rhodium recoating Free (Once) from 1,500 JPY

It usually takes about 3-4 weeks, but we will let you know the delivery date and repair cost after we see the condition of the product. Please feel free to contact us for further information.

Please note that the customer is responsible for the outbound shipping costs of the repaired product to us. We will pay for the return shipping after the repair is completed.

[Note]

  • If the product is damaged by the customer, it is not eligible for free repair.
  • We are not responsible for any accidents or loss during shipping.
  • We may not be able to accept repairs depending on product conditions.
  • It will take longer than usual to receive your order if it falls on a national holiday such as Obon, New Year, or Golden Week.

How to request

If you need care or repair, please contact us via the button at the bottom right of the screen or LINE@. You can also ask questions about care and repair above. Please feel free to contact us.

STEP 1

Please send us a picture that you would like to have cared for or repaired via our chat support. If you send us multiple pictures in detail, we will be able to give you a more accurate estimate of the cost.

STEP 2

Our team will provide you with an estimate of the cost. Please note that this is a rough estimate and the actual cost may vary slightly. Please understand beforehand.

STEP 3

After you have agreed to the cost, please send the product to our designated repair section. (The customer is responsible for shipping costs.)

STEP 4

We will inform you of the exact cost after checking the actual product at the factory.

STEP 5

After the customer agrees to the cost and makes a payment, we will repair the product.

STEP 6

After care and repair are completed, we will return the product to the specified address.